Man and Van Harringay Service Terms and Conditions

These service terms and conditions set out the basis on which Man And Van Harringay provides removal, transport, loading, unloading, and related moving services to customers. By making a booking, requesting a quotation, or instructing us to begin work, the customer agrees to be bound by these terms. These conditions are intended to create a clear, fair, and practical agreement for both parties, covering the booking process, payments, cancellations, liability, waste regulations, and the governing law applicable in the United Kingdom. They should be read carefully before any service is confirmed.

Throughout these terms, references to “we,” “us,” and “our” mean the service provider trading as Man and Van Harringay, and references to “you” or “the customer” mean the individual, business, or organisation requesting the service. These terms apply to all standard man and van services, including domestic moves, single-item transport, furniture collection, light removals, and similar tasks, unless otherwise agreed in writing. Any variation to these terms must be agreed in advance and confirmed by us in writing.

By using our services, the customer confirms that all information provided during the booking process is accurate and complete to the best of their knowledge. This includes collection and delivery addresses, access details, item descriptions, parking restrictions, floor levels, and any special handling requirements. Failure to provide correct information may affect the price, timing, and feasibility of the job. Where a quote is based on incomplete or misleading information, we reserve the right to revise the charge or decline the work if it cannot reasonably be performed as originally planned.

1. Booking Process

A booking with Man and Van Harringay is only confirmed when we have accepted the request and, where required, received any deposit or advance payment specified at the time of booking. A quotation is usually based on the details supplied by the customer, including the volume of items, distance, time required, vehicle size, and any labour assistance requested. Unless expressly stated otherwise, quotations are estimates and may be adjusted if the scope of work changes or if the information supplied was incomplete or inaccurate.

To secure a booking, the customer may be asked to provide a name, service date, collection and delivery addresses, contact details, item list, and any relevant access information. The customer must ensure that someone authorised to make decisions is available on the day of the job, especially where unexpected issues arise. If parking permits, loading bay permissions, or access arrangements are required, it is the customer’s responsibility to arrange them unless we have agreed in writing to do so on their behalf. Delays caused by missing access arrangements may result in additional charges.

We reserve the right to refuse or cancel a booking where the requested service is unsafe, unlawful, beyond our operational capacity, or materially different from the original description. This includes, for example, items that are too heavy for safe handling without specialist equipment, items that may be hazardous, or work that would require more personnel than originally booked. Any such refusal will be handled reasonably and, where possible, alternative options may be offered.

2. Service Standards and Customer Responsibilities

The customer must ensure that all items are ready for loading at the agreed time and that pathways, stairways, and access points are clear. We may refuse to move items if doing so would risk damage to property, injury to persons, or breach of law. The customer is responsible for protecting fragile, high-value, or sentimental items unless packing or wrapping services have been separately agreed. Where the customer handles packing themselves, they accept responsibility for inadequate packing, weak boxes, or insufficient protection.

If the service is delayed due to traffic, weather, road restrictions, breakdown, or events outside our reasonable control, we will make reasonable efforts to attend as soon as practicable. However, exact arrival times cannot always be guaranteed, particularly where jobs are scheduled consecutively. Unless a fixed arrival window has been agreed in writing, timings should be treated as estimates. We will communicate any significant delay where possible. The customer agrees that reasonable flexibility may be required, especially where access, loading conditions, or unforeseen issues extend the job duration.

3. Payments, Deposits, and Charges

Unless stated otherwise, payment is due on completion of the service, immediately upon invoice presentation or as otherwise agreed in advance. We may require a deposit to secure certain bookings, especially for longer jobs, weekend work, or services requiring reserved vehicle time. Deposits are usually non-refundable except where we cancel the booking or where a refund is required by law. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement confirmed at booking. Where bank transfers are used, payment must clear within the stated timeframe.

All prices are quoted in good faith based on the information supplied, and may be charged on a fixed-price or hourly basis depending on the nature of the job. Additional charges may apply for waiting time, congestion caused by customer delay, extra labour, additional mileage, congestion charges, parking fees, tolls, stair carry, long carry distances, ferry fees, or extra items added after the booking was made. If the job materially exceeds the original scope, we will explain the reason for any revised charge before continuing where reasonably possible.

Invoices unpaid by the due date may be subject to late payment charges and recovery action, where permitted by law. We reserve the right to suspend future bookings for customers with outstanding balances. If a payment is disputed, the customer must notify us promptly with full details so that we may investigate. The customer may not withhold payment for unrelated reasons if the agreed service was substantially performed. Any part-payment or settlement offer must be expressly accepted by us in writing to be valid.

4. Cancellations, Rescheduling, and Waiting Time

Customers may cancel or reschedule a booking by giving reasonable notice. The closer the cancellation is to the scheduled service date, the more likely it is that a cancellation charge will apply. If the customer cancels after we have reserved vehicle time, assigned staff, or incurred preparatory costs, we may deduct such reasonable costs from any deposit or charge a cancellation fee proportionate to the loss suffered. For same-day cancellations or failure to provide access, the full booking fee may be charged where our time has been reserved and the service could not reasonably be completed elsewhere.

If the customer requests a change to the booking time, date, or service scope, we will do our best to accommodate it, but changes are subject to availability. A rescheduled booking may be treated as a new booking if the original slot can no longer be held. We are not liable for any loss resulting from our inability to accommodate a requested change unless caused by our negligence. Customers should therefore provide accurate information and sufficient notice when plans change.

If we arrive at the agreed time and are unable to start due to lack of access, missing keys, unprepared items, or the customer’s absence, waiting time may be charged. Where the delay makes the job impractical to complete within the remaining schedule, we may treat the visit as cancelled by the customer and apply an appropriate charge. We will act reasonably and proportionately in assessing any fees, taking into account the work already undertaken and costs already incurred.

5. Liability, Damage, and Insurance

We take care when handling goods and property, but the customer acknowledges that moving work carries an inherent risk of minor scuffs, scratches, or incidental damage, particularly where items are heavy, awkward, old, or poorly packed. Our liability is limited to loss or damage caused directly by our negligence, and we are not responsible for damage arising from pre-existing defects, unsuitable packaging, hidden weaknesses, or items that were already unstable. The customer should notify us of any high-value, delicate, or irreplaceable item before the job begins.

Where damage is alleged, the customer must notify us as soon as reasonably possible and in any event within a reasonable period after completion. The customer should retain the item and its packaging, where relevant, to allow an assessment of the issue. We may request photographs, purchase evidence, or other relevant information. If we accept liability or liability is established, our obligation may be limited to repair, replacement, or a reasonable cash adjustment, subject always to any legal limits that apply.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, we shall not be liable for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, or business interruption, unless such losses are required to be compensated by law. Customers are encouraged to arrange adequate insurance cover for goods of unusual value.

6. Customer Property, Packing, and Access

The customer is responsible for ensuring that all items are lawfully owned, available for transport, and free from hidden hazards. Dangerous goods, flammable materials, pressurised containers, explosives, corrosive substances, live animals, and any other prohibited items must not be included in the load unless specifically agreed and legally permitted. If such items are discovered, we may refuse to handle them, remove them from the vehicle, or terminate the service without liability for resulting delay or inconvenience.

Where access requires special preparation, the customer must advise us in advance. Examples include narrow stairways, lift restrictions, timed building access, basement collections, upper-floor carries, or the need for permits and visitor registration. If the conditions at the property differ materially from those described, we may need to adjust the price, assign extra labour, or decline to proceed where safety or practicality is compromised. We will always act reasonably and communicate any necessary changes where possible.

7. Waste Regulations and Environmental Compliance

If our service includes the removal of unwanted items, waste, or rubbish, the customer agrees that all disposal must comply with applicable UK waste regulations. We only transport and dispose of waste where lawful to do so, and the customer must not request the removal of prohibited, hazardous, or improperly classified materials. Where we act as a carrier of waste, we may ask for a clear description of the items and the intended disposal method so that we can determine whether the work is legally acceptable.

The customer warrants that waste presented for collection has been accurately described and separated where needed. If mixed waste, electrical goods, metal, furniture, garden waste, or other categories require special handling, any additional compliance steps may affect the price. We may refuse waste that appears contaminated, dangerous, or unsuitable for transport. If waste is transferred to a licensed facility or third-party disposer, the customer agrees to cooperate with any reasonable documentation or information requests that are required by law.

We encourage responsible reuse, recycling, and disposal. However, where items are unsuitable for reuse or collection by charitable or recycling channels, lawful disposal arrangements may be necessary. The customer remains responsible for ensuring that any item offered for disposal does not belong to a third party and that no protected data, sensitive records, or confidential materials are included unless they have been securely destroyed first. We are not responsible for loss arising from the customer’s failure to remove personal data from disposed items.

8. Termination, Complaints, and General Provisions

We may terminate or suspend services immediately if the customer breaches these terms, behaves abusively, provides unsafe conditions, or instructs us to carry out unlawful work. In such cases, we may charge for work already performed, travel already undertaken, and any reasonable losses incurred. If a dispute arises, both parties should act promptly and in good faith to resolve it. Any complaint should be raised as soon as possible so that issues can be investigated while the relevant information is still available.

Nothing in these terms affects the customer’s statutory rights. If any part of these terms is found by a court or competent authority to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right under these terms does not waive that right in future. These terms constitute the entire agreement between the parties in relation to the service, unless a separate written contract has been agreed.

These terms may be updated from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will apply unless a later update is required by law or expressly agreed by both parties. Customers are responsible for reviewing the terms before confirming a new booking. Continued use of our man and van service following any update will be treated as acceptance of the revised terms.

For the avoidance of doubt, references to Man And Van Harringay include any associated trading style used in the ordinary course of business for the provision of these services. These terms are intended to be fair and transparent and to support a professional moving service that is clear about obligations on both sides. They apply whether the job is a small local move, an item transport, or a wider removal arranged under a man and van agreement.

By proceeding with a booking, the customer confirms that they have read, understood, and accepted these service terms and conditions.