Terms and Conditions for Man And Van Harringay Services

These Terms and Conditions set out the basis on which our man and van Harringay service is provided in the UK. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to be bound by these terms. They are intended to create clarity for both parties in relation to the booking process, payment, cancellation rights, service limitations, liabilities, and waste handling obligations. Please read them carefully before arranging any Harringay van service or associated moving work.

These terms apply to residential and commercial jobs of varying size, including single-item transport, furniture delivery, light removals, and other agreed moving services. They are designed to reflect common UK consumer and business practices while avoiding unnecessary local references. Unless otherwise stated in writing, these terms apply to all quotations, bookings, and work carried out by our team under the name Man And Van Harringay.

In these conditions, references to “we”, “us”, and “our” mean the service provider, while “you” or “customer” means the person or business requesting the service. A booking may be made by telephone, email, online enquiry, or any other method we make available. However, no booking is binding until it has been confirmed by us and, where required, a deposit or pre-authorisation has been received.

1. Booking process

To arrange a van and man service, you must provide accurate information about the items to be moved, collection and delivery addresses, access conditions, parking arrangements, dates, timings, and any special handling requirements. Quotes are usually based on the information provided at the time of enquiry. If the details change, the price, vehicle size, number of operatives, or completion time may also change.

Once we issue a quotation, it will normally remain valid for a stated period or, if no period is stated, for a reasonable time subject to availability. A quotation is not a final fixed price unless expressly described as such. We may revise a quotation if there is a material difference between the information provided and the actual job. Examples include additional flights of stairs, poor access, long carrying distance, extra volume, waiting time, or items requiring specialist handling.

2. Confirmation of booking

A booking is confirmed only when we send a written or verbal acceptance and, where applicable, receive the required deposit. We may request identification, proof of address, or additional information where necessary to verify the booking or protect against fraud. You are responsible for checking all booking details carefully, including dates, times, addresses, item lists, and any agreed extras.

If you book on behalf of another person, business, landlord, tenant, or organisation, you confirm that you have authority to do so and that the party benefiting from the service will comply with these terms. Any person who asks us to proceed on the day will be treated as having authority to act for the customer unless we have been informed otherwise in advance.

We will use reasonable efforts to arrive within the agreed time window; however, all times are approximate unless expressly guaranteed in writing. Delays may occur due to traffic, weather, access issues, breakdowns, or circumstances outside our control. If a delay arises, we will aim to notify you as soon as reasonably practicable.

3. Payments and charges

Unless otherwise agreed, payment is due in full on completion of the job or in accordance with the payment terms stated on the quotation or invoice. We may request a deposit in advance to secure the booking. Deposits are generally non-refundable unless cancellation is made by us or otherwise required by law. We accept payment by the methods we make available from time to time.

Prices may be charged as a fixed fee, hourly rate, minimum charge, or combination of these depending on the nature of the work. Any extras not included in the original quotation, such as additional waiting time, parking charges, tolls, congestion charges, ULEZ-related costs where applicable, dismantling or reassembly, packing materials, or access equipment, may be charged separately. If the customer requests changes during the job, further charges may apply.

Where payment is not made immediately when due, we reserve the right to suspend further work, withhold goods in our lawful possession where permitted, charge reasonable recovery costs, and/or apply statutory interest and compensation under the applicable late payment legislation for business customers. Any bank charges incurred because of failed or reversed payments may be passed on to you where lawful.

4. Cancellations, amendments, and postponements

You may cancel or amend a booking by giving notice as soon as possible. The amount payable on cancellation may depend on how much notice is given, whether staff and vehicles have already been allocated, and whether the job is scheduled at short notice or during a busy period. Cancellations made with insufficient notice may result in the loss of some or all of any deposit and, in certain cases, a cancellation fee.

If you postpone a confirmed booking, we will try to reschedule subject to availability. However, postponement does not automatically preserve the original quotation if the revised date involves different market conditions, staffing, or vehicle availability. We may re-quote the service if the scope, timing, or access conditions change.

If we must cancel due to operational reasons, vehicle breakdown, illness, severe weather, unsafe conditions, or events beyond our control, we will use reasonable efforts to offer an alternative time or refund any pre-paid amount for the cancelled portion of the service. We are not responsible for indirect losses arising from a cancellation where such losses are excluded by law.

5. Customer responsibilities

You must ensure that all items are ready for collection at the agreed time and that access to the property, loading area, and delivery location is safe and lawful. This includes arranging parking permissions, keeping corridors and stairways clear, and ensuring that items can be moved without unnecessary delay. If we are unable to complete the service because access is restricted or the property is not ready, we may charge for wasted attendance time.

You are responsible for packing items securely unless we have expressly agreed to pack them. Fragile, valuable, antique, or sentimental items should be declared in advance. Where items require special protection, you should tell us beforehand so we can assess whether additional precautions, materials, or specialist handling are required. We may refuse to move items that are unsafe, excessively heavy, or likely to cause damage to property or personnel.

Any item prohibited by law, unsafe for transport, improperly packaged, or likely to contaminate the vehicle may be declined. You must also ensure that no hazardous substances, illegal goods, live animals, cash, or confidential materials requiring specialist treatment are included unless we have agreed in writing and are legally permitted to carry them.

6. Liability and limitation of responsibility

We will exercise reasonable care and skill in carrying out our Man And Van Harringay services. However, our liability is limited to losses or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill, subject always to applicable UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

We are not liable for pre-existing damage, items that were inadequately packed, damage caused by poor instructions, damage arising from hidden defects, or losses resulting from delays outside our reasonable control. We are also not responsible for indirect or consequential losses such as loss of profit, loss of opportunity, or business interruption, except where such exclusion is not permitted by law.

If an item is damaged while in our care and the damage is directly attributable to our negligence, our liability may be limited, at our option, to repair, replacement, or the reasonable cost of rectification, taking into account the age, condition, and market value of the item. Customers must report any alleged damage as soon as reasonably possible and, in any event, within a reasonable time after completion of the job.

7. Goods in transit, storage, and unattended items

Unless specifically agreed, we do not provide long-term storage. Any temporary holding of items during transit forms part of the transport service only. If items are left unattended or delivered without anyone available to receive them, this will be at your risk unless we have agreed alternative arrangements in writing. Additional charges may apply if delivery must be re-attempted.

Where we are asked to move multiple items or dismantled goods, you are responsible for identifying and securing loose parts, fittings, and instructions. We cannot guarantee that identical assemblies will be restored if no labels or instructions are available. If we agree to dismantle or reassemble furniture, this is done on a reasonable-efforts basis unless a higher standard has been expressly agreed.

We may refuse to proceed if we believe that the job would create an unreasonable risk to our staff, your property, or third parties. If the work is stopped for safety reasons, you may still be charged for the time already spent and any reasonable costs incurred.

8. Waste handling and environmental compliance

Where our service includes removal of unwanted items, waste, or bulky goods, you acknowledge that waste regulations apply. We will only transport, dispose of, or arrange disposal of waste where lawful and where the service has been agreed in advance. The customer remains responsible for declaring whether items are waste, reusable goods, or a mix of both.

We will not accept waste that is hazardous, contaminated, illegal to transport, or not suitable for the waste stream agreed. This includes, without limitation, chemicals, asbestos, clinical waste, gas cylinders, oils, paint in uncontrolled quantities, and any item requiring a specialist carrier or disposal permit unless we have expressly agreed and are licensed to handle it. You must provide accurate information about waste classification so that it can be processed correctly.

If we remove waste on your behalf, you authorise us to determine the lawful method of handling it, including reuse, recycling, transfer to a licensed facility, or other permitted disposal route. You must not misdescribe waste or place prohibited items among general goods. If incorrect information causes us to incur costs, penalties, or enforcement action, you agree to reimburse those losses to the extent permitted by law. We may request reasonable evidence of the source or nature of waste before accepting it.

9. Delays, force majeure, and access problems

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including adverse weather, traffic incidents, road closures, strikes, civil disorder, fire, flood, power failure, sudden vehicle defects, or government restrictions. In such circumstances, we may rearrange the service, extend the time for performance, or cancel the booking without liability for indirect loss.

If access is difficult, parking is unavailable, lifts are out of service, or there are unforeseen obstacles, we may need extra time or additional labour. You agree to cooperate reasonably to overcome such issues. If you fail to do so, we may charge additional waiting or labour fees or, where necessary, treat the booking as cancelled due to customer default.

We will not be liable for missed delivery slots, missed appointments, or consequential costs caused by circumstances beyond our control or by inaccurate information supplied by you. Any estimates of completion time are based on normal conditions and a reasonable expectation of cooperation at both collection and delivery locations.

10. Complaints and claims

If you are dissatisfied with any aspect of the service, you should raise the issue as soon as possible so that we may investigate. Claims relating to missing items, visible damage, or poor service should be made promptly and supported by reasonable evidence where available. Failure to notify us within a reasonable time may limit our ability to investigate and may affect any remedy.

We may ask you to provide photographs, a written description, proof of value, or other information relevant to the claim. Any remedy will be assessed fairly and in accordance with these terms and applicable law. Where appropriate, we may offer repair, replacement, a partial refund, or another reasonable solution.

Nothing in this section affects your statutory rights as a consumer under UK law. If a dispute cannot be resolved amicably, either party may pursue any legal remedies available, subject to the governing law and jurisdiction provisions below.

11. Insurance and risk

We maintain insurance cover that is appropriate for the nature of the services we provide, subject to the policy terms, exclusions, and limits in force from time to time. Insurance does not replace the customer’s duty to declare valuable, fragile, or unusual items in advance. Customers are encouraged to maintain their own insurance where appropriate, particularly for high-value belongings.

Risk in the goods usually passes to the customer in accordance with the service structure and applicable law. During loading, transit, and unloading, we will take reasonable care of items in our possession, but you accept that some risks remain inherent in transport and handling. It is therefore important that items are packed and labelled properly and that any special handling needs are disclosed before the job starts.

We are not responsible for items of exceptional value unless they have been specifically declared and accepted in writing. This includes jewellery, artwork, documents, rare collectibles, and similar items. If we agree to carry such items, additional conditions, packing requirements, or charges may apply.

12. Use of subcontractors

We may use employees, agents, or subcontractors to fulfil all or part of the service. If subcontractors are used, they will normally be engaged on terms consistent with these conditions. We remain responsible for the overall administration of the booking, but no subcontractor shall be liable beyond the scope of the work they are instructed to perform and the duties imposed by law.

The customer must not directly instruct subcontractors to vary the agreed job without our permission. Any changes requested on-site may affect price, timing, and responsibility allocation. If we agree to a variation during the job, the revised terms may be confirmed orally or in writing and will take effect immediately.

13. Governing law and jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. If you are a customer based in Scotland or Northern Ireland, mandatory local consumer protections may still apply where relevant, but the governing law of the contract shall remain as stated unless otherwise required by law.

Any dispute arising from or relating to a booking, quotation, payment, cancellation, service issue, or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. We encourage parties to resolve matters informally first, but this does not limit either party’s legal rights.

By continuing to use our Harringay man and van service, you acknowledge that you have read, understood, and accepted these Terms and Conditions. If any provision is found to be unlawful or unenforceable, the remainder shall continue in full force so far as permitted by law.

14. Final provisions

These terms form the entire agreement between you and us in relation to the services described and supersede any prior discussions, drafts, or representations unless expressly incorporated in writing. No variation shall be effective unless agreed by us. Our failure to enforce any provision at any time shall not constitute a waiver of that provision or any other right.

For the avoidance of doubt, nothing in these Terms and Conditions is intended to affect your statutory rights as a consumer. If a court or competent authority determines that any part of these terms is invalid, illegal, or unenforceable, that part will be severed to the minimum extent necessary, and the rest of the terms will remain effective.

These terms are intended to provide a fair and transparent framework for a professional moving service, including the man and van Harringay booking process, payment arrangements, cancellation rules, waste compliance, and liability limits.