Man and Van Harringay Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Harringay provides man and van, home removals, office removals and related services within its service area. By making a booking, you agree that these Terms and Conditions form a binding contract between you and Man and Van Harringay.

Please read these Terms and Conditions carefully before placing a booking. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "We", "us" and "our" refer to Man and Van Harringay as the provider of removal and man and van services.

1.2 "You" and "your" refer to the customer, being the person, company or organisation booking or using our services.

1.3 "Services" means all removal, man and van, transport, packing, loading, unloading and related services provided by us.

1.4 "Goods" means the items, belongings and property that we are requested to move, transport, handle, pack or store.

1.5 "Service area" refers to the geographical areas within which we offer our removal and man and van services, as communicated in our service information from time to time.

2. Scope of Services

2.1 We provide man and van and removal services for residential and commercial customers, including collection, loading, transport, unloading and, where agreed, packing or unpacking.

2.2 Our services are limited to the tasks and locations agreed at the time of booking. Any additional requirements or changes may be subject to extra charges and are provided at our discretion.

2.3 We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, illegal, excessively heavy, improperly packed, or likely to cause damage to property, vehicles, goods or persons.

3. Booking Process

3.1 You may request a quotation by providing accurate details about the property, addresses, access conditions, dates, times, nature and quantity of goods to be moved, and any special requirements.

3.2 Quotations are based on the information you provide. If the information is inaccurate or incomplete, we may revise the quotation or apply additional charges on the day of service.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation and any applicable terms, including payment of any required deposit.

3.4 It is your responsibility to ensure that the booking details are correct, including dates, times, addresses and contact details. You should notify us of any errors or changes as soon as possible.

3.5 We may refuse or cancel a booking at our discretion, for example where we are unable to provide the services safely, lawfully or within our operational capacity.

4. Access, Parking and Service Conditions

4.1 You are responsible for providing suitable access at both the collection and delivery addresses, including informing us in advance of any access restrictions, narrow roads, height or weight limits, stairs, lifts, or distance from parking to the property.

4.2 You are responsible for arranging and paying for any parking permits, suspensions, or similar authorisations required for our vehicle to park safely and legally at the addresses. Any parking penalties or fines incurred as a result of your failure to arrange suitable parking will be added to your bill.

4.3 If our staff are delayed or prevented from carrying out the services due to access issues or circumstances outside our control at the property, waiting time or additional labour charges may apply.

4.4 You must ensure that the property is safe for our staff to work in, and that all utilities, lifts and common areas required for the move are accessible and in working order where reasonably possible.

5. Customer Responsibilities

5.1 You are responsible for:

(a) Properly packing and securing your goods, unless you have specifically arranged for our packing services.

(b) Removing and securing valuables, important documents, money, jewellery, antiques and other high value items, which should not be included with general goods without prior written agreement.

(c) Ensuring that appliances are disconnected, defrosted and drained, and that furniture is dismantled where necessary, unless agreed otherwise.

(d) Being present, or represented by an authorised person, at the collection and delivery addresses to oversee the work and confirm completion.

5.2 If you fail to comply with these responsibilities, we may be unable to complete the services as planned and may charge for any additional time, labour or return visits required.

6. Payments and Charges

6.1 Our charges may be based on an hourly rate, a fixed price quotation, or a combination of both, as confirmed at the time of booking.

6.2 We may require a deposit to secure your booking. The amount of any deposit and payment schedule will be confirmed with you before the booking is accepted.

6.3 Unless agreed otherwise, payment of the balance is due on completion of the services on the day of the move. For larger moves or commercial contracts, we may require payment in advance or payment according to an agreed schedule.

6.4 If additional work is requested or required on the day of the move that was not included in the original quotation, we reserve the right to charge extra at our current rates. This may include additional journeys, extra labour, waiting time, or handling of unanticipated items.

6.5 If payment is not made when due, we may charge interest on outstanding sums at the statutory rate, and we may withhold delivery of goods until full payment is received.

7. Cancellations and Amendments

7.1 If you need to cancel or amend your booking, you must inform us as soon as possible.

7.2 Cancellation charges may apply, depending on the notice period given:

(a) If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred at our discretion, subject to reasonable administration costs.

(b) If you cancel between 48 hours and 7 days before the scheduled service date, we may retain some or all of your deposit, or charge up to 50 percent of the agreed price.

(c) If you cancel less than 48 hours before the scheduled service time, we may charge up to 100 percent of the quoted price to cover our costs and loss of work.

7.3 If you wish to change the date, time, addresses or scope of work, we will try to accommodate your request, but this is subject to our availability and may involve additional charges.

7.4 We may cancel or postpone a booking where it is not safe or lawful to proceed, where severe weather or other events beyond our control make the work impracticable, or where you are in breach of these terms. In such cases, we will seek to offer a suitable alternative date where possible.

8. Liability for Loss and Damage

8.1 We will take reasonable care in handling and transporting your goods. However, we are only responsible for loss of or damage to goods caused by our negligence or breach of contract, subject to the limitations in these terms.

8.2 We are not liable for:

(a) Damage to goods that are poorly packed by you or a third party.

(b) Damage to goods where we have advised that the item is unsafe or unsuitable to move and you have insisted that we attempt it.

(c) Normal wear and tear, minor marks or scratches, or damage arising from the inherent condition of the item.

(d) Loss or damage arising from your failure to protect or insure particularly fragile or valuable items.

8.3 Our liability for any one claim, or series of related claims, for loss or damage to goods is limited to a reasonable market value of the damaged item or items, subject to an overall cap which will be communicated to you at the time of booking or in our standard insurance and liability information.

8.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of income, loss of use, or any other financial or economic loss arising out of or in connection with our services.

8.5 You should notify us in writing of any visible loss or damage as soon as reasonably possible and, in any event, within 7 days of completion of the services. We may inspect any alleged damage before considering a claim.

9. Excluded and High-Risk Items

9.1 We do not accept responsibility for loss of or damage to the following items, unless we have specifically agreed in writing to handle them and you have provided a full and accurate description in advance:

(a) Money, securities, financial documents and important personal documents.

(b) Jewellery, watches, precious metals or stones.

(c) Antiques, works of art, collectables, heirlooms and items of exceptional or sentimental value.

(d) Livestock, plants, perishable goods, and items requiring special controlled conditions.

9.2 We do not transport dangerous, illegal or prohibited items, including but not limited to explosives, flammable liquids, gas cylinders, firearms, drugs or hazardous chemicals. You must not include such items in the goods.

9.3 If we discover that such items have been included without our knowledge, we may remove or dispose of them without liability and may report any illegal items to the relevant authorities.

10. Damage to Property

10.1 We will take reasonable care to avoid damage to property while carrying out our services. However, you should protect floors, walls, doors and fixtures where necessary.

10.2 We are not liable for damage to the property where:

(a) The risk of damage is increased by structural weaknesses, poor design, or pre-existing defects.

(b) We are asked to move items through tight spaces, over obstacles, or in any way that presents a clear risk of damage and you have accepted that risk.

10.3 Any claim for property damage must be notified to us promptly and supported by evidence such as photographs and a clear description of the circumstances.

11. Waste, Disposal and Environmental Regulations

11.1 We operate in accordance with applicable UK waste and environmental regulations. We only remove and dispose of items that fall within the scope of our services and legal obligations.

11.2 If you request disposal of unwanted items, we will confirm whether this service is available and any additional charges before proceeding. All disposals will be carried out using lawful methods and authorised sites or partners where required.

11.3 You must not ask us to dispose of hazardous waste, electrical items requiring special treatment, or any materials subject to specific disposal rules, unless we have expressly agreed and confirmed the terms in advance.

11.4 You remain responsible for ensuring that any items presented for disposal are lawful for us to carry and that you have the right to instruct their removal.

12. Insurance and Your Own Cover

12.1 We may hold insurance cover relevant to our business operations. Details of any applicable cover, and any limits or exclusions, are available on request.

12.2 Our insurance is not a substitute for your own household, business or specialist insurance. You are strongly advised to ensure that your goods and property are adequately insured for the duration of the move and any storage period.

13. Data Protection and Privacy

13.1 We will use your personal information for the purposes of providing our services, handling bookings, processing payments and managing our relationship with you.

13.2 We will take reasonable steps to protect your personal data and will only share it where necessary to deliver our services, comply with legal obligations, or enforce our rights.

14. Complaints and Disputes

14.1 If you are unhappy with any aspect of our services, you should raise your concerns with us as soon as possible so that we have an opportunity to put matters right.

14.2 We will investigate all complaints fairly and promptly and will aim to resolve issues directly with you.

14.3 If a dispute cannot be resolved by agreement, you and we agree that it will be subject to the governing law and jurisdiction set out in these Terms and Conditions.

15. Events Beyond Our Control

15.1 We are not liable for any delay, failure or inability to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdowns, strikes, public emergencies or acts of authority.

15.2 In such circumstances, we will make reasonable efforts to minimise disruption and, where possible, rearrange the services to a mutually convenient time.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

16.2 Any variations to these terms requested by you will only be binding if agreed by us in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any disputes arising out of or in connection with them, or with the provision of our services, are governed by the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim arising from or relating to these Terms and Conditions or our services.

By confirming a booking with Man and Van Harringay, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.